Shipping & Return Policy

You can enjoy 100% Free Shipping on your whole order when the subtotal of products with the Free Shipping Badge reaches your region's threshold:

• Peninsular Malaysia: RM80 & above on badge products
• East Malaysia (Sabah, Sarawak, Labuan): RM180 & above on badge products
• Singapore: RM300 & above on badge products

Note: Once the threshold is met, free shipping covers your ENTIRE order, including all non-badge items in your cart. MISTER® Coffee may also run special sitewide free shipping promotions at times.

We deliver our coffee products to Peninsular Malaysia, Sabah, Sarawak, Labuan, and Singapore.

For De'Longhi Coffee Machines, delivery is strictly within Peninsular Malaysia only.

Currently, our international delivery covers Singapore. If you live in an area outside our current coverage, feel free to contact us and let us know your interest!

Shipping rates depend on your order total of Free Shipping Badge items and your delivery location:

• Peninsular Malaysia: Below RM80 = RM6 flat rate | RM80 & Above = FREE SHIPPING
• East Malaysia (Sabah, Sarawak, Labuan): Below RM180 = Based on parcel weight | RM180 & Above = FREE SHIPPING
• Singapore: Below RM300 = Based on parcel weight | RM300 & Above = FREE SHIPPING

We process and ship orders within a maximum of 2 working days during operating hours (Monday to Friday, 8:30 AM – 5:30 PM). Orders placed on Saturdays, Sundays, or Public Holidays will ship on the next available working day.

De'Longhi Coffee Machines are shipped within 3 working days.

• Peninsular Malaysia: 3 to 5 working days
• East Malaysia (Sabah, Sarawak, Labuan): 5 to 7 working days
• Singapore: 8 to 10 working days
• Other Overseas Destinations: 15 to 30 working days (subject to customs)

Once your order ships, a tracking number is automatically emailed to you (check your spam/junk folder if not found in inbox).

You can also retrieve your tracking number directly inside your account:

1. Log in to My Account on the top menu.
2. Go to Orders and click View next to your order.
3. Your tracking number and carrier details will be displayed.

You can track your parcel on the assigned carrier's official website using your tracking number.

*For Singapore deliveries, live tracking may not be available; parcels typically arrive on Thursdays or Fridays. Please ensure someone is present to accept the delivery.

Unfortunately, delivery addresses cannot be changed once an order has been dispatched. Please double-check your shipping details before completing payment.

MISTER® Coffee cannot guarantee delivery for shipments with inaccurate or incomplete recipient names or addresses. It is the buyer's responsibility to provide full, correct shipping details.

Carriers may attempt re-delivery according to their policy or leave a notice card for self-pickup / rescheduling. If all attempts fail and the parcel returns to MISTER® Coffee, additional shipping charges will apply for re-delivery.

You can contact our support team to request proof of delivery. Most carriers collect a recipient signature upon delivery.

Contact us with your Order Number and Tracking Number. Our team will investigate with the courier partner promptly.

Our courier partners include Poslaju, Ninja Van, GDeX, and Skynet. You may select your preferred courier during checkout, though MISTER® Coffee reserves the right to optimize courier selection when necessary.

If you selected Bank Transfer at checkout, please transfer to the following account:

Thank you for shopping at Mister Coffee Malaysia! If you experience lost items, receive the wrong coffee item, or discover primary packaging defects, you are eligible for an exchange or compensation with supporting evidence (photos & videos).

Please report the issue within 5 days of receiving your parcel in its original packaging. Kindly allow us 5 working days after reporting to make it right for you 😉

If you are unsatisfied with any unused non-coffee items (equipment, accessories, gifts), you may return or exchange them in their original packaging within 30 days of purchase for a 100% refund.

Please email onlinestore@mistercoffee.com.my to arrange return shipping. Refunds are issued once the item is inspected. (Note: Excludes De'Longhi coffee machines).

We do not accept returns for in-store purchases online, nor can online purchases be returned at retail store locations.

Voucher codes cannot be re-issued or refunded. For items purchased with a voucher code or during a promotion, only the final paid price (after discount) will be refunded.

All De'Longhi Coffee Machines sold through Mister Coffee are non-returnable and non-exchangeable, except if the unit is faulty upon arrival or if the wrong item was delivered. Please report within 7 days of delivery.

For warranty, service, and repairs, please visit the nearest De'Longhi Authorised Service Centre or refer to the official warranty card enclosed in the machine box.

De'Longhi Coffee Machines are directly fulfilled by De'Longhi and shipped within 3 working days upon ordering (Peninsular Malaysia only).